Frequently Asked Questions

Most shows at Cumberland Caverns Live start at 3:00 PM CT although you should refer to the
details of your individual show in the event the timing is different.

 

Where is Cumberland Caverns Live located?
Cumberland Caverns is located at 1437 Cumberland Caverns Road, McMinnville, Tennessee 37110. We are in the Central Time Zone. Please call (931) 668-4396 if you have any questions.

Where should I park?
Parking is available on-site complete with attendants to direct you throughout the process. Parking opens at 11:30 AM CT.

What time should I arrive?
This depends on what level of tickets you purchased for the event and if you included a pre-show Cave Tour. However, in general, please plan to arrive with plenty of time to park, pick up your tickets, and get to the cave entrance. Parking attendants are available beginning at 11:30 am and the Box Office opens at 12:00 pm.

Depending on when you arrive and where you park, you might have to walk 40-80 yards from the parking area to the CCL box office which is located in an outdoor pavilion adjacent to the parking lot. From the box office, it is about a quarter-mile walk to the cave entrance, and then once you enter the cave it is a little under a quarter-mile walk to the Volcano Room. Wear comfortable shoes!

What is the process of getting down to the Volcano Room?
The walk to the Volcano Room is approximately 700 yards. Because the cave trail is uneven, consisting of up and downhill grades, proper footwear includes comfortable walking shoes or sneakers. Shoes with an open toe, high heels, flip-flops, or sandals are not recommended.

Is the Volcano Room ADA Accessible?
The cave, and the concert venue in the cave, are not handicap accessible due to the uneven pathways, stairs, steep uphill and downhill slopes, and there are some areas that do not have handrails. Strollers, walkers, wheelchairs, etc., will not make it through the cave and we cannot shuttle guests to or from the cave. We strive to keep the cave as natural as possible, but make it safe for our guests to enjoy.

What is the climate in the Volcano Room?
The cave maintains a consistent temperature of 56 degrees year-round with 99% humidity.

Does Cumberland Caverns offer food & drinks in the Volcano Room?
Yes! We have a very tasty menu that includes BBQ sandwiches, hot dogs, frito pies, cheeseburgers, nachos, water, sodas, Gatorade, coffee, hot chocolate, cappuccino, candy bars, etc. No outside food or drink is permitted in the cave.

What if I want to see more of the cave before the show? 
Want to explore Cumberland Caverns beyond the Volcano Room? Add the 333 Exploration Tour Package and come early for this hour-long pre-show tour that will take you to seven different parts of Cumberland Caverns. You will also be treated to a birds-eye view of the world-famous Volcano Room stage from high atop the balcony. Make the most of your time with us and explore our beautiful cavern on a concert day! Please note you must be accompanied by a tour guide and can not freely explore the cave.

What are your policies regarding photo/video/audio at concerts?
Personal cameras and cell phones are allowed in the venue. However, flash photography, video, and removable lens cameras are not permitted without venue or artist approval.

What other items are not allowed inside of the Volcano Room at Cumberland Caverns?
The following items are not permitted in the Volcano Room at Cumberland Caverns:

Outside food or drinks
Coolers
Lawn or Beach chairs
Weapons
Cigarettes/vaping/tobacco products
Glass containers
Strollers
Walkers
Pets

Where can I find the most current information about upcoming Cumberland Caverns Live shows?
We update our patrons for low ticket warnings, sale announcements, and changes to our shows on these social media channels:

Facebook: @cumberlandcavernslive
Instagram: @cumberlandcavernslive
Twitter: @CCavernsLive
Newsletter: Subscribe HERE

How can I purchase tickets for the Cumberland Caverns Live concerts?
Advance tickets can be purchased through https://cumberlandcavernslive.com. If tickets remain on the day of the show, they will be available for purchase at our on-site box office. We do not take ticket orders over the phone.

What is your refund policy?
All sales are final. No refunds or exchanges unless a show is canceled. If a show is rescheduled refunds will be available if you are unable to attend the rescheduled date.

What types of payment does Cumberland Caverns accept?
The Cumberland Caverns box office, gift shop, merchandise, and concession stands take the following forms of payment: Mastercard, VISA, American Express, Discover Card, and cash.

How old do you have to be to attend shows at Cumberland Caverns?
Unless otherwise posted, the Volcano Room is open to all ages all the time.

Do I need a ticket for my child?
Children aged 3-and-under are admitted free with a paying adult at the General Admission tier.

Do I need an ID to enter the venue?
An ID is only needed if you are retrieving your tickets from the will call/box office. If you have print-at-home or mobile delivery tickets, you do not need an ID to enter.

How early can I access the venue before a concert?
Cumberland Caverns Live is a seated*, General Admission venue. There are three entry times available for purchase for concerts at Cumberland Caverns.

Premium Access tickets may line up and enter the cave 75 minutes before showtime.
Early Entry tickets may enter the cave 65 minutes before showtime.
General Admission tickets may enter the cave 55 minutes before showtime.

Line placement for each entry time will be determined on a first-come, first-serve basis. Please check in at the box office upon arrival.

There are no reserved seats or sections based on ticket tier. If patrons are not onsite at the time of their ticket entry, they will enter with the next seating group and select from among remaining seats.

*select shows may be standing-room only

Is there seating for concerts at Cumberland Caverns?
Unless otherwise stated, there will be seats available for all attendees. To ensure you grab the best seat possible for the show you’re attending, make sure to obtain the premium access option!

Is there onsite camping available at Cumberland Caverns?
While Cumberland Caverns does offer overnight camping experiences as part of our tour experiences, there is no on-site camping for concerts.

If you are traveling by RV or desire a camping experience please check out the options at THIS LINK.

Can I take an Uber or Lyft to Cumberland Caverns?
Yes! Although due to limited rideshare options in McMinnville, you may have better luck with one of McMinnville's local taxi services, like TN Ride Share.

What are the best hotels or lodging areas near Cumberland Caverns?
We recommend the following hotels and other accommodations:

Best Western Tree City Inn (7.4 miles from Cumberland Caverns)
809 Sparta Street McMinnville, TN 37110
(931) 473-2159

Hampton Inn McMinnville (9.8 miles from Cumberland Caverns)
1560 Sparta Street McMinnville, TN 37110
(931) 473-0009

Falcon Manor: Bed and Breakfast at Falcon Rest (9.8 miles from Cumberland Caverns)
85 Bluff Springs Road McMinnville, TN 37110
(931) 273-1688

Holiday Inn Express & Suites (32 miles from Cumberland Caverns)
111 Hospitality Blvd. Manchester, TN 37355
(931) 728-9383

Airbnb
There are a number of rentals available on Airbnb.

I have another question you didn’t answer!
For ticket-related questions or general information, please call CC Live Customer Service at (931) 668-4396. For specific questions, comments, or concerns please send an email to cclive@cumberlandcaverns.com. We will do our best to get back to you in a timely manner.

 

All rights reserved. Cumberland Caverns Live. Cumberland Caverns. RCS Productions.

© 2022