FAQ

Q: Where is Cumberland Caverns located?
A: Cumberland Caverns is located at 1437 Cumberland Caverns Road, McMinnville, Tennessee 37110. (931) 668-4396. Click here for detailed directions.

Q: How can I purchase tickets for the Cumberland Caverns Live concerts?
A: Advance tickets can be purchased through www.ticketfly.com or by phone @ 1.877.4-FLY-TIX (877-435-9849). If tickets remain on the day of show, they will be available for purchase at the Cumberland Caverns Live on-site box office.  Tickets will not be available for purchase on site for sold out shows.

Q: What is your refund policy?
A: All sales are final. No refunds or exchanges unless a show is canceled.

Q: What types of payment does Cumberland Caverns accept?
A: The Cumberland Caverns box office, gift shop, merchandise and concession stands take the following forms of payment: Mastercard, VISA, American Express, Discover Card and cash.

Q: How old do you have to be to attend shows at Cumberland Caverns?
A: Unless otherwise posted the Volcano Room is open to all ages, all the time.

Q: Do I need a ticket for my child?
A: Children three years old and above need a ticket to enter.

Q: Do I need an ID to enter the venue?
A: An ID is only needed if you are retrieving your tickets from will call/box office. If you have print at home or mobile delivery tickets you do not need an ID to enter.

Q: How does the seating work for concerts at Cumberland Caverns?
A: There are three entry times available for purchase for concerts at Cumberland Caverns. Premium Access tickets (highest ticket price) will line up and enter the cave 70 minutes before showtime. Early Entry tickets will enter the cave 60 minutes before showtime. General Admission tickets will enter the cave 50 minutes before show time. Line placement for each entry time will be determined on a first-come, first, serve basis. Please check in at the box office upon arrival. If patrons are not on site at the time of their ticket entry, they will enter when they arrive and may miss prime seating options.

Q: What time should I arrive?
A: Please plan to arrive in plenty of time for parking and getting to the cave entrance. Please check in at the box office upon arrival. For Premium Access tickets, cave doors will open 70 minutes prior to showtime. Early Entry tickets will enter the cave 60 minutes prior to showtime. General admission tickets will enter the cave 50 minutes prior to showtime.

Q: Is the Volcano Room ADA Accessible?
A: The Volcano Room at Cumberland Caverns is not ADA Accessible and we do not allow wheelchairs, strollers or motorized carts inside the cave. Cumberland Caverns cannot give rides in or outside of the cave.

Q: What is the process of getting down to the Volcano Room and should I wear specific shoes?
A: The walk to the Volcano Room is approximately 600 yards. Proper footwear is comfortable walking shoes or sneakers. Shoes with an open toe, high heels, flip-flops, sandals are not recommended. The cave trail is uneven, consisting of up and downhill grades.

Q: Is it cold in the Volcano Room?
A: The cave maintains a consistent temperature of 56 degrees year round with 99% humidity.

Q: Does Cumberland Caverns offer food & drinks in the Volcano Room?
A: Yes, we have a very tasty menu that includes chili, wraps, bratwursts and soup. Our menu is also vegetarian friendly with several meatless options to choose from.

Q: What about parking?
A: There is parking available on site and parking attendants will be available to direct parking.

Q: What are your policies regarding photo/video/audio at concerts?
A: Personal cameras & cell phones are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue or artist approval.

Q: Can you suggest a hotel or lodging near Cumberland Caverns?
A: We recommend the following hotels and other accommodations:
Best Western Tree City Inn (7.4 miles from Cumberland Caverns)
809 Sparta Street
McMinnville, TN 37110
(931) 473-2159

Falcon Manor: Bed and Breakfast at Falcon Rest (9.8 miles from Cumberland Caverns)
85 Bluff Springs Road
McMinnville, TN 37110
(931) 273-1688

Holiday Inn Express & Suites (32 miles from Cumberland Caverns)
111 Hospitality Blvd. Manchester, TN 37355 (931) 728-9383

AirBNB
There are a number of rentals available on AirBNB. Click the link above to see what is available in and around McMinnville.

Q: Is there onsite camping available at Cumberland Caverns?
A: Cumberland Caverns has five primitive camping sites that are reserved on a first come, first serve basis. Click here for more information.

Q: What items are not allowed inside of the Volcano Room at Cumberland Caverns?
A: The following items are not permitted in the Volcano Room at Cumberland Caverns: outside food or drinks, weapons, cigarettes/vaping/tobacco products, glass containers, large purses or backpacks, strollers, walkers, pets.

Q: Does Cumberland Caverns Live have an email list? If so, how can I be included?
A: Yes. We send out e-mail updates that include information on just announced shows, yet-to-be advertised shows and exclusive pre-sales. If you wish to be included, please sign up to our newsletter

Q: Where can I find the most current information about upcoming Cumberland Caverns Live shows?
A: There are a few different ways to stay up to date on our shows, we try to keep our patrons up to speed with low ticket warnings, on sale announcements and changes to our shows on these social media channels:
Like Us On Facebook
Instagram @cumberlandcavernslive
Twitter @CCavernsLive

Q: Why didn’t you answer my question?
A: Maybe you need to get in touch with us. For ticket-related questions or general information please call CC Live Customer Service at 931-668-4396. For specific questions, comments or concerns please send an e-mail to cumberlandcavernslive@gmail.com. We will do our best to get back to you in a timely manner.